FAQ

Q1: How can I get an accurate quote for my packaging project? A: Please provide the following details for a prompt quote:

• Product Type (e.g., Magnetic box, Corrugated mailer, Label)
• Dimensions (Length x Width x Height)
• Material preference
• Printing colors (CMYK or Pantone)
• Surface finishing (e.g., Matte/Glossy lamination, Gold foil)
• Quantity (MOQ applies) You can email these to ethan.wang@xlyprinting.com and we will respond within 12 hours.

Q2: Can you work from a physical sample or an existing design? A: Yes! We can reverse-engineer a sample you send us or work from your existing AI/PDF/CDR files. If you only have a concept, our structural designers can help create a custom dieline for you.

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Section 2: Materials & Sustainability

Q3: What types of paper materials do you offer? A: We provide a wide range of substrates, including:

• Cardstock: C1S/C2S Art Paper, White Kraft, Black Card.
• Corrugated Board: E-flute, B-flute, F-flute (single or double wall).
• Rigid Board: Greyboard (800g to 2000g) for luxury gift boxes.
• Specialty Paper: Textured paper, Metallic paper, and Pearl paper.

Q4: Do you offer eco-friendly and plastic-free packaging options? A: Absolutely. We offer FSC-certified paper, recycled kraft materials, and biodegradable soy-based inks. We also provide paper-based inserts to replace plastic blisters, helping your brand meet sustainability goals.

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Section 3: Printing & Surface Finishing (The Aesthetics)

Q5: What surface finishes can you apply to enhance my brand? A: We offer premium finishes including:

• Lamination: Matte, Glossy, Soft-touch (Velvet).
• Stamping: Gold, Silver, Rose Gold, and Holographic foils.
• Special Effects: Spot UV, Raised UV, Embossing, Debossing, and Laser Cutting.

Q6: How do you ensure color accuracy in mass production? A: We use Pantone Matching System (PMS) for color consistency. We also provide digital proofs or physical pre-production samples for your approval before the full run to ensure the final output matches your brand identity.

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Section 4: Applications & Industry Suitability

Q7: Which industries do your packaging solutions serve? A: Our expertise spans across multiple sectors:

• Cosmetics: Perfume boxes, skin care kits, and lipstick tubes.
• E-commerce: Branded mailer boxes and shipping cartons.
• Electronics: Protective packaging for gadgets and accessories.
• Food & Beverage: Food-grade paper bags and wine gift boxes.
• Retail: Luxury shopping bags and apparel boxes.

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Section 5: Order Logistics & Lead Times

Q8: What is the typical lead time for production? A: – Sampling: 3–7 working days.

• Bulk Production: 12–18 working days after sample approval and deposit. Note: Large-scale or highly complex orders may require additional time.

Q9: What are your shipping methods for international orders? A: We offer flexible shipping solutions depending on your urgency and budget:

• Express (DHL/FedEx/UPS): 3–7 days (Best for samples or small orders).
• Air Freight: 7–12 days.
• Sea Freight: 25–40 days (Most cost-effective for bulk orders).
• DDP (Delivered Duty Paid): We handle all customs and taxes, delivering directly to your warehouse.

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Section 6: Payment & Terms

Q10: What are your payment terms for B2B orders? A: Our standard terms are a 30%–50% deposit to initiate production, with the balance due before shipment. For long-term partners with high volume, we can discuss more flexible credit terms.

Q11: Which payment methods do you accept? A: We accept T/T (Bank Wire Transfer), Western Union, and Alibaba Trade Assurance (which supports Credit Cards and PayPal).

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Section 7: Quality Assurance & After-Sales

Q12: How do you handle quality issues or defects? A: We have a strict internal QC process at every stage (Printing → Finishing → Die-cutting → Packing). If any products are found to have manufacturing defects upon arrival, please provide photos/videos, and we will offer a refund or a free replacement in your next shipment.

Q13: Can you handle fulfillment or assembly? A: Yes. We can assemble the boxes or provide them flat-packed to save on shipping costs. If you need us to insert your products into the boxes (Kitting), we can arrange that in our dust-free facility.